Beyond Survival: Evolving Leaders and Quality Assurance Managers' Roles in the Post-Pandemic Higher Education Landscape
Keywords:
Quality assurance, Higher education institutions, Quality Managers, Academic Managers, Leaders, COVID-19 Pandemic, PakistanAbstract
The COVID-19 pandemic led to a significant shift in higher education, prompting rapid changes in quality assurance (QA) practices. This study examines how Pakistani higher education institutions responded to these issues by exploring the roles of academic leaders and quality managers. Using a qualitative case study method, our results indicate that leaders struggle to transition from crisis management to a more strategic focus on quality improvement. However, updates to quality assurance for teaching and learning are slow but necessary. The pandemic has presented an opportunity to redefine the roles of quality managers and academic leaders to meet future demands. Greater collaboration and compliance are needed to support evolving teaching and learning practices. This research offers insights into QA challenges and opportunities in higher education, informing policy development and implementation.
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